Salesforce has started releasing some official information on the upcoming Spring 12 release.
Once again there will be 100's of new features & functions in all products areas. Also, some long awaited features will finally be available including:
- Cross object workflows
- Exception reporting as well as other reporting improvements
- IM for Chatter
- Extended functionality on Social Contacts to Leads, & Accounts as well as other services like YouTube etc.
- Updated Service Cloud console
- Live agent
- and MUCH more.
Here are some reference video links.
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