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A CRM (Customer Relationship Management) system and project is a complex thing. It is a multi-dimensional puzzle requiring experience, discipline, professionalism and the capability to think "out of the box". Our customers benefit and appreciate our neutral and unbiased approach to their CRM implementation.
Having an external partner, independent of which system is being implemented, who is not involved in the daily company politics, is an advantage. 
 
Being the first European Salesforce.com Certified Partner and having experience with mutiple CRM systems and technologies, means that our customers can take advantage of the experiences gained in countless projects. Be it a simple CRM implementation for a small or medium sized company or non-profit organization, or a multinational CRM deployment, Nexell will provide you the experience, structured approach and proven methodology needed to keep your project on time and on budget.

Our project services can be summarized and grouped into the following areas. All services are customized, based on customer / project requirements and can be provided in English, German, French, Italian as well as Spanish, Portuguese, Swedish and Hungarian. 

CRM FastTrack


Get your CRM project off to a quick start and get all the tools, documents and methodologies needed to successfully continue the implementation on your own terms.

  • Free CRM licenses for 30 days
  • Pre-project preparation documents
  • Kick-off meeting
  • BPR - Business Process Review
  • Basic system configuration guidelines and initial setup
  • Data review and import
  • Hands on training
  • Tips & guidelines as well as best practices for your next steps

A CRM FastTrack usually takes 1-2 full days, depending on size and project complexity. 
Nexell will of course remain at your disposal for any further support which may be required, throghought the life of your system.

Contact us for more information.

Strategic CRM Consulting


Customer relationship management (CRM) refers to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customer bases.  

Nexell use the Business Opportunity Canvas to m
ap, iterate and align your CRM with your Business Strategy.
CRM Consulting is delivered in the form of a workshop(s) of 3-4 hours, grouping 4-5 key stakeholders. Some extra-work is required to compile collected information during the workshop(s) and perform related analysis, such as SWOTs, cost estimations, action plans and finally issue the CRM Roadmap. A presentation to Management usually closes the consulting mandate.


CRM Professional Services


Independent of your project size, complexity, local or international, Nexell provides the necessary services to help you be successful, on track and on budget.
  • Pre-project preparation documents
  • Business Process Review and analysis
  • Systems requirements definition
  • Complete system configuration, customization and setup
  • Testing, simulation and prototyping
  • Data management, quality & cleansing
  • 3rd party systems integration
  • Rollout, training and Go Live strategy


CRM Education


Nexell offers a full range of education and training services, complementing salesforce.com's standard product training.

  • Customer / project specific user training
  • Module / application specific user training
  • System administration training
  • New release / new features training
  • CRM conceptual / organizational training
  • Custom designed courses and programs based on customer specific requirements.

Training can be provided in traditional classroom format, at customer site or at a Nexell-organized location. Training is also available online and a professional WBT (Web Based Training) or blended learning basis.
 

CRM Support, Maintenance and Administration

 
Nexell's Support and Administration services helps customers achieve the maximum from their CRM throughout the year, without the added costs of having your own internal trained system's administrator or add-on Premium Support agreements.

  • Multilingual user support, in all CRM & system areas, with direct end user (Level 1) triage & support.
  • Level 2 & 3 support to your internal super users and teams, with direct & clear escalation channels.
  • Same business day response
  • All users are provided a dedicated multilingual customer support portal
  • Full system administration and modifications, in all system areas
  • Best practices, Prototyping and Benchmarking
  • Strategic support & consultation for further system changes, new deployments, customer re-organizations and new customer strategies etc
  • Support with each new system release, new features and functions, deployment strategy etc.
  • System configuration, maintenance and execution of campaigns, setup, workflows, security, data quality etc
  • Reports and dashboards creation, modification
  • etc

 

Contact us to see how we can support your CRM needs.

 

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Nexell GmbH, based in Switzerland & Germany is your Salesforce.com and Salesforce.org, Pardot and Fonteva partner.

Founded in 2002, we help our customers and non-profit organizations in the field of CRM (Customer Relationship Management). Our services, technologies and strategies culminates from years of experience with large and small firms, resulting in a set of best practices which are applied to all our projects, big and small, locally and internationally.

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