Zugerland Verkehrsbetriebe AG, ZVB

ZVB: Driving new Levels of Public Service with Nexell & Salesforce


1415377 AG3A3857
Peter Kühne
Team Manager Customer Service

Provided Services

  • Strategic CRM Consulting
  • Technical Design & Strategy
  • Project Management
  • Salesforce Configuration
  • Custom Development
  • Website Integration
  • Training
  • Support & Administration

  • Salesforce Service Cloud

More Infos

The Zugerland Verkehrsbetriebe AG (ZVB) was founded in 1951 and serves the population of Zug, Switzerland, as well as the surrounding areas.  Their public transport service runs over 31 bus lines and they transport more than 19 million guests per year.

As a service provider for public transport, the ZVB also operates the Zugerbergbahn AG (mountain railway), the Schifffahrtsgesellschaft für den Zugersee AG (ships on the lake of Zug), Ägerisee Schifffahrt AG (ships on the lake of Ägeri) and Zugerland Mobil AG as a subsidiary.  Thanks to the close cooperation of the different modes of transport, the ZVB's services are particularly customer-friendly because the bus, ship and train timetables are optimally coordinated to ease connections.

There are 15 staffed sales points and over 100 ticket machines, in addition to online ticket purchasing, and FAIRTIQ app ticket purchases which are also supported.  The ZVB employs more than 400 employees, including 224 drivers. 

"We'd been managing with a Ford Model T, but now, it's as if Nexell has handed over the keys to an Aston Martin! The installation of Salesforce's Service Cloud has given staff a top of the range vehicle to drive and is transporting ZVB passengers to a whole new world of customer service."

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