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Welcome to our constantly changing world of CRM, salesforce.com and technology news, expert articles, updates, reviews & opinions.

Before LOVE turns to HATE - Supporting UBA.ch

UBA has just started their "Violence against the elderly" prevention campaign. We all grow older and hope to become Golden-Agers at some point in the future. But don’t we all want to be treated in a respectful and caring way when we are old and when we need to depend on help from others?UBA, the Unabhängige Beschwerdestelle für das Alter, is a long-term Nexell customer, working with Salesforce for complaints management and efficient information processing. Complaints management, related to society's Golden Agers, is a complex matter, requiring a high degree of kindness, confidentiality and responsibility in our society and includes multiple target groups and stakeholders. With the right support and the right technology in place, UBA is able to focus on its mission and pursue its goals.Click here for the UBA & Nexell Success Story!Everybody wants to have a self-determined, worthy life in their golden age. But in reality, things are different.Violence in the old...

AI (Artificial Intelligence) for CRM - Are customers ready ?

The development of technology, also in the CRM space, is relentless and an unstoppable machine.As the oldest certified salesforce.com partner in Europe, we have taken part in this journey for the last 15 years. Salesforce being the leader in Cloud and CRM solutions, has recently announced the introduction of AI onto their platforms. Einstein, salesforce's AI solution, is touted to be a "game changer" that will transform the way we work.But are customers ready for this change ? Are the people (CRM users) and organizations ready for the touted impact ?The constant evolution in technology is today, a given. The challenge we see our customers facing in their daily business, on the one hand, is keeping their organizations on top of these endless changes and not fall behind. On the other, most customers we work with, worldwide, large & small, have more fundamental challenges, such as having clean data, defining common...

CRM = Chocolate Relationship Management - Supporting the FARO Foundation

NEXELL’s 2016 Christmas Event - at the FARO Foundation in Windisch.This year Nexell is proud to hold its Christmas event at LA CANTINA, a new local restaurant of the FARO Foundation in Windisch. With some light activity AND redefining the meaning of CRM - the field of “Chocolate Relationship Management”, all participants enjoyed not only an inspiring praline workshop with some hands-on experience, but an overall fantastic evening with great food, excellent service and hospitality. To top off the evening, Mr. Dani Hohler, the president of the FARO Foundation, provided us with a round tour through the FARO premises where we gained detailed insights into the world of FARO and their valuable work. Thanks to the whole FARO team for a fantastic & tasty evening throughout!Nexell and our NexellAngels are proud to support FARO’s work and mission with our event and looks forward to some more joint future projects.Photos can be found on our Facebook...

Nexell and Salesforce.com at SMARC | SITB exhibition, Geneva

For the 4th consecutive year, Nexell and Salesforce.com will have a joint presence at the coming SMARC exhibition in Geneva, on the 26-27th April, 2016, at the Palexpo.Once again, Nexell, a leading salesforce.com Certified Consulting partner in Switzerland, is a Gold sponsor of the event and will have one of the largest stands (# S01, Salon SMARC), and will be present with 4 demo stations where all of your questions and queries around topics and projects in the field of CRM, Salesforce.com, Salesforce.org for non-profit organizations, DRO Data Residency, the EPFL SEAM-methodology or Pardot, will be answered.As a longtime and valuable partner of Nexell, the EPFL, Ecole Polytechnique Fédérale de Lausanne, one of the most famous engineering schools in Europe, will be present at the stand as well, discussing SEAM, their unique project methodology, which has been adapted by Nexell to streamline salesforce.com & CRM project implementations.Entry to the exhibition is not free, but as a guest...

NexellAngels sponsors Swiss Fox Hockey at the 2016 International Hockey Tours tournament in Quebec Canada.

NexellAngels is proud to announce its support and sponsorship of the Geneva based Fox Hockey Team and their participation in the 2016 International Hockey Tours tournament in Quebec Canada.Between Feb 13-22 next year, they will be representing "Team Switzerland", joining 100 teams from around the world for this global tournament.Apart from the expected tough matches, we expect the team to enjoy some favorite, local activities like snowshoeing, dogsled rides, and the world famous Quebec winter carnival. Of course don't forget the favorite local delicacies like Poutine !Keep your eyes open for the new Nexell hockey jerseys. You can also help support the kids' travel costs etc, by donating directly on their website. Stay tuned for much more, as we get closer.......Of course, it goes without say, the whole thing is being managed with Salesforce Foundation​ and Nexell services.

Nexell in the news - La protection des données Suisses à l’heure du cloud

Nexell. Un nombre croissant d’entreprises y a recours. Ce qui n’empêche pas un niveau de protection élevé.Comment sécuriser mes données? Qui y a accès? Où sont-elles stockées? Autant de questions que se posent de nombreuses entreprises qui font appel à des prestataires informatiques externes. Des questions qui ont aussi été soulevées lors du salon informatique eCom-SITB-SME à Genève la semaine dernière (L’Agefi du 28 et du 30 avril).Suite.....

Welcome to Nexell Geneva - Bienvenue chez Nexell Genève

Nexell, the leading, Swiss based salesforce.com Cloud Alliance Partner, is proud to announce this week the opening of our 6th office, in Geneva. Our new home in Geneva will support the continuous growth and success the Nexell team has experienced in the region and allow us to better serve our existing and future clients.It's central location, close to all public transport, in the heart of Geneva city and near its old town is an ideal location for our customers & partner for meetings, trainings and of course for a visit.We welcome you to Nexell Geneva, at Rue de Lausanne 72, 1202 Geneva.Nexell, le premier partenaire Cloud Alliance de salesforce.com, basée en Suisse, est fier d'annoncer cette semaine l'ouverture de notre 6'ième bureau, à Genève. Nos nouveau locaux à Genève soutiendra la croissance et le succès que Nexell a connu dans la région et nous permettra de mieux servir nos clients.Son emplacement central,...

FBI, NSA & PRISM vs Data Security & Privacy. But what about my CRM data ?

Salesforce.com DRO is the answer.None of us have escaped the recent news and leaked information about FBI, NSA and PRISM surveillance and said requests for implied access to our data from internet service companies, and cloud-based business solution providers. Recent articles by CNET (English) and Spiegel Online (German), also bring into question the effectiveness of SSL encryption, used by most cloud service providers to secure their sites. This refers to the HTTPS in your website address as well as the little lock symbol which appears in your browser.SSL is a security technology used to establish a secured and encrypted link between you and your computer's browser, and the web site / server which you are trying to access. Once your data is received on the other end (like your credit card number), it is decrypted with the necessary "Keys" into usable data. The access to these "Keys" is exactly the point of...

Implement State and Country Picklists in Salesforce

Who knows how to Implement State and Country Picklists ?The process of transitioning from text-based state and country fields to state and country picklists involves 3 steps:1-Configure the state and country picklists in the Metadata API. This step is optional but recommended. For more information, read about the AddressSettings component in the Metadata API Developer's Guide.2-Scan your organization’s data and customizations to see how they’ll be affected by the switch. You probably need to convert data and update such customizations as list views, reports, and dashboards so they continue to work with the new data type.3-Convert existing data. The conversion process lets you map the various values in your organization to standard picklist values. For example, U.S., USA, and United States all map to US.Optionally, rescan and fix customizations that might still need updating so that they work with the new picklists.With thanks to our Geneva team for these tips.

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