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Welcome to our constantly changing world of CRM, salesforce.com and technology news, expert articles, updates, reviews & opinions.

Swiss QR-Bill and payment slip, with salesforce and Formtitan - our client ZVB did it

Author: Julianne Teber, Salesforce Consultant at Nexell GmbHThe time is here & the time is right. It’s perfect timing! Zugerland Verkehrsbetriebe (ZVB) who is already using Salesforce’s Service Cloud for Case Management, wanted to enhance their system with one more App called “Incidents”. They are one of the first companies and especially the first FormTitan client using the new Swiss QR-Bill which went live at the end of June. All based on salesforce.com and FormTitan of course. First invoicing round was done July 1st, 2020.What is the App “Incidents” for? Why is it connected to QR-Billing? As ZVB is a public transportation company, they send out their personnel to check if passengers are using public transportation means in the canton of Zug legally - which basically means, did they buy a ticket and the right ticket? As you know, there are people who get caught when they did not purchase a ticket and...

Working with Salesforce experts in a post COVID-19 context

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Interview with John Sas, Founder of Nexell GmbH, first Salesforce partner in Europe since 2002John, tell us a bit more about Nexell.Nexell is a boutique type of business specializing in customer relationship management (CRM) and partnering with Salesforce for almost 20 years. We are a multilingual team of 25 people, all based in Switzerland, and our mission is to help our clients, businesses or nonprofits, to work differently from the inside so that they can make a difference on the outside.How did COVID-19 directly impact your business?Project-wise, some implementations have slowed down, others have continued as usual, but we have not seen any project brutally stopped in the middle because of a severe business slow down, which is really good news for us and for our clients. In terms of sales and business development, some new projects have been postponed / cancelled, for sure, but others have been accelerated because of...

Our Top 3 Salesforce Summer ‘20 Release Features

Author: Patrick Ernst, Salesforce Consultant at Nexell GmbH

Salesforce is clearly the best CRM tool in the market when it comes to boosting Sales efficiency, taking Marketing  to the next level and making the most out of your customer data.  

Just this June Salesforce was named again the leader in the Gartner 2020 Magic Quadrant for CRM Customer Engagement Center with no other competitor being able to challenge its completeness of vision and execution abilities.

Together we are stronger: COVID-19!

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The more visibility and awareness we create, the more we can help - together we are stronger!Let's fight COVID-19 by lending our helping hands to our valued customer USZ Foundation whose overall goal is to promote medical innovation at the University Hospital Zurich. To support public welfare in these special times of COVID-19 we decided to promote the USZ Coronavirus Solidarity Fund through our network. Each donation  enables us to do even more. Together with you, the University Hospital Zurich tackles the coronavirus crises.  Solidarity for our NexellAngels is not only to co-fund important initiatives in these difficult days, but it is also to help spread the word and reach as many people as possible.Thank you for your contribution & supporting the community through your social media channels.Your NexellAngels team!

Women empowerment and social entrepreneurship thanks to exemplary partnership

Looking back to a great year of close collaboration and partnerships with our customers and Salesforce in 2019, we are pleased to share Vision Guatemala’s successful digital journey.

Congratulations to UPC Business (Switzerland) for their successful B2B digital journey!

Read in this interface edition (p. 86 ff) how UPC has successfully been changing through a continuous digital innovation and transformation process, revolutionizing their business.

Our clients'​ top 5 reasons for switching to Lightning

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If you have been using Salesforce.com for a few years now, you are probably still in the middle of the "Classic Vs. Lightning debate" and I am sure you have your own opinion. When discussing with customers from various industries (Finance, NGO, luxury, etc.), we see that those who switched to Lightning would never go back to Classic. Let's share a few things with you...

The Digitalization of the FinServ Sales and Marketing Process

HOW FINANCIAL SERVICES FIRMS CAN DIGITIZE THEIR SALES AND MARKETING PROCESSES USING CLOUD TECHNOLOGIES LIKE SALESFORCE WHILE STAYING COMPLIANT WITH GDPR


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The financial services sector is in full digital transformation and catching up with some of the more dynamic industries. A set of macro-economic and demographic influences makes change inevitable.

Lead prioritization: the secret sauce to spending more time on revenue-generating tasks.

Content provided by guest author Philip Schweizer, CEO Saleswings.

68%
. That’s the incredible share of time that your sales team likely spends on tasks which do not have a direct impact on your revenues, Salesforce claims in its third “State of Sales” report.