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Welcome to our constantly changing world of CRM, salesforce.com and technology news, expert articles, updates, reviews & opinions.

"Meet Julien Le Dantec - Our first Salesforce Cloud Futura Solution Engineer."

We would like to congratulate Julien Le Dantec for becoming the first Nexell’s Salesforce Cloud Futura Solution Engineer. What is cloud Futura? The Cloud Futura Program allows Salesforce key specific partners to send one of their employees who will then become part of the Salesforce's solution engineer team, after a few month program and a certification, it will help them develop a close collaboration  to allow the acquisition of new customers and projects. Nexell chose Julien to become a member of the Salesforce solution engineers group. How does the program work? The program is spread over a few months and will give the participants a technical understanding of Salesforce to be able to create and give live demonstrations. It will provide prospects with a clear idea of their future solutions, through a story telling demo based on use case scenarios. The principal objective is to bring additional support in the pre-sales...

Veni, Vidi, Vici

Author: Steeve Seidel, Salesforce Consultant at Nexell GmbH Veni, Vidi, Vici These wise words were said by an emperor (Caesar) to explain how he won/conquered. What do they mean and why are they relevant? We do not want to conquer a project, but we do want to do our best on the project. We not only want a happy customer but we also want to win the project WITH the customer. As a consultant, I will never be able to vici (win or bring a project to its best completion) without having been by a customer (veni) or having understood the customer (vidi). "Veni" - part 1 First, to understand a person, you need to know him/her. How can you do this? Is a phone call enough? Honestly, I love working from home, but nothing - really nothing, including your beloved webcam - can replace a handshake and a coffee (or...

Swiss QR-Bill and payment slip, with salesforce and Formtitan - our client ZVB did it

Author: Julianne Teber, Salesforce Consultant at Nexell GmbH The time is here & the time is right. It’s perfect timing! Zugerland Verkehrsbetriebe (ZVB) who is already using Salesforce’s Service Cloud for Case Management, wanted to enhance their system with one more App called “Incidents”. They are one of the first companies and especially the first FormTitan client using the new Swiss QR-Bill which went live at the end of June. All based on salesforce.com and FormTitan of course. First invoicing round was done July 1st, 2020. What is the App “Incidents” for? Why is it connected to QR-Billing?  As ZVB is a public transportation company, they send out their personnel to check if passengers are using public transportation means in the canton of Zug legally - which basically means, did they buy a ticket and the right ticket? As you know, there are people who get caught when they did not purchase...

Working with Salesforce experts in a post COVID-19 context

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Interview with John Sas, Founder of Nexell GmbH, first Salesforce partner in Europe since 2002John, tell us a bit more about Nexell.Nexell is a boutique type of business specializing in customer relationship management (CRM) and partnering with Salesforce for almost 20 years. We are a multilingual team of 25 people, all based in Switzerland, and our mission is to help our clients, businesses or nonprofits, to work differently from the inside so that they can make a difference on the outside.How did COVID-19 directly impact your business?Project-wise, some implementations have slowed down, others have continued as usual, but we have not seen any project brutally stopped in the middle because of a severe business slow down, which is really good news for us and for our clients. In terms of sales and business development, some new projects have been postponed / cancelled, for sure, but others have been accelerated because of...

Together we are stronger: COVID-19!

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The more visibility and awareness we create, the more we can help - together we are stronger!Let's fight COVID-19 by lending our helping hands to our valued customer USZ Foundation whose overall goal is to promote medical innovation at the University Hospital Zurich. To support public welfare in these special times of COVID-19 we decided to promote the USZ Coronavirus Solidarity Fund through our network. Each donation  enables us to do even more. Together with you, the University Hospital Zurich tackles the coronavirus crises.  Solidarity for our NexellAngels is not only to co-fund important initiatives in these difficult days, but it is also to help spread the word and reach as many people as possible.Thank you for your contribution & supporting the community through your social media channels.Your NexellAngels team!

Women empowerment and social entrepreneurship thanks to exemplary partnership

Looking back to a great year of close collaboration and partnerships with our customers and Salesforce in 2019, we are pleased to share Vision Guatemala’s successful digital journey.

Congratulations to UPC Business (Switzerland) for their successful B2B digital journey!

Read in this interface edition (p. 86 ff) how UPC has successfully been changing through a continuous digital innovation and transformation process, revolutionizing their business.

The Digitalization of the FinServ Sales and Marketing Process

HOW FINANCIAL SERVICES FIRMS CAN DIGITIZE THEIR SALES AND MARKETING PROCESSES USING CLOUD TECHNOLOGIES LIKE SALESFORCE WHILE STAYING COMPLIANT WITH GDPR


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The financial services sector is in full digital transformation and catching up with some of the more dynamic industries. A set of macro-economic and demographic influences makes change inevitable.

Lead prioritization: the secret sauce to spending more time on revenue-generating tasks.

Content provided by guest author Philip Schweizer, CEO Saleswings.

68%
. That’s the incredible share of time that your sales team likely spends on tasks which do not have a direct impact on your revenues, Salesforce claims in its third “State of Sales” report.

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