You are a large corporation, most likely with multiple teams and offices spread locally and throughout the world.
You may be the leader in your field, providing state of the art products and services to your customer base worldwide. You are also probably managing, on a daily basis, multiple and complex relationships, not only with your customers, but also with your employees, partners and local distributors, not to mention your manufacturers and suppliers.
You are, as most organizations of your size, also dealing with a mix of internal IT solutions, some of which have clearly not been thoroughly thought through when they were implemented. As part of your corporate structure, you are working, on a daily basis with your Outlook / Exchange, Google or Lotus Notes infrastructures, multiple databases, data warehouses and everything from MS-Access to SAP.
But with all these great solutions and technologies, you find that most of your activities, flow of data and visibility of your key customer information, from your telesales, field sales and key account management teams, through to your customer support, back-office and helpdesk teams, only works with multiple, disconcerted and unconsolidated Excel sheets. You do not have a clear, real-time, 360o view of what is going on with your customers, at any given point in time.
You know it's time for a change.
Nexell can help:
As a provider of leading, internet based technologies, in the field of CRM (Customer Relationship Management), our solutions are used by millions of customers worldwide, sharing their customer data, in multiple languages, in real time and all without locally installed, expensive hardware and infrastructure. All this happens on a daily basis, with an over 97% proven customer satisfaction rate.